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Last Post 12/23/2016 2:40 PM by  Rod Weir
Email tags not working.
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David C
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12/23/2016 2:05 PM

    Hi,

    I recently got the email service working and was poking around other areas (new to the software) and for some reason email template tags are not working. When the user gets emails they see the tag and not the actual information

    Have tested and it seems no tags are working.

    Please advise.

    Thanks,

    David.

    Rod Weir
    HelpMaster development team
    Helpdesk expert
    Helpdesk expert
    Posts:521
    Points:921


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    12/23/2016 2:40 PM
    Hi David,

    Thanks for the information. Can you tell us what version of HelpMaster you're using, as well as what module is sending the email (Desktop, Priority Manager, Email Manager etc.).

    Some of the email tags are context-sensitive, meaning that they can only be replaced if there is sufficient context to do so.

    For example. If you use any of the "Site" tags, but the client/job etc is not linked to a site, the site tags will be out of context and not able to be replaced with information.

    Please post further info here, or feel free to open a support job with us by emailing support@prdsoftware.com.au

    Thanks!
    HelpMaster development team
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