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0 Replies and 4384 Views Database changes for v12 - UTC date conversion - VERY IMPORTANT!    4384  0 Started by  Rod Weir Background HelpMaster v12 and above supports multiple timezones when entering, updating or viewing any date/time data.  This is very useful if you use HelpMaster across different timezones. In order to support this functionality, HelpMaster needs to store all date data in the database as UTC (Universal coordinated time).  When the date data is displayed to the end user, it is converted and displayed in local time.  If the timezone for the date is different to the local time, Hel...
0 4384
04/25/2012 10:08 PM
3 Replies and 10142 Views How to improve SQL Server performance and thus HelpMaster's too.  10142  3 Started by  Dennis Odri I recently helped one of our many valued clients with an issue where his HelpMaster services were just stopping periodically due to SQL Server timeouts and Exchange mailbox access timeouts. I discovered that they had only allocated 2GB RAM and a single CPU to their HelpMaster server which is a Virtual Machine which also hosts their HelpMaster database under SQL Server 2012 Express. It seems that SQL Server 2012 requires a minimum of 4GB of RAM on the host. I also recommended that he enables a...
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by  Josh BJump to last post
11/23/2016 3:53 PM
0 Replies and 2765 Views End of life notice for SQL Server 2005  2765  0 Started by  Rod Weir Support for SQL Server 2005 is coming to an end in 2016. https://support.microsoft.com/en-us/lifecyclep1=2855&wa=wsignin1.0  If you're still using SQL Server 2005 for HelpMaster (or any other system), please consider upgrading to a more recent version of SQL Server soon. If you need any help with this please contact PRD Software and we can help you.
0 2765
09/18/2015 12:08 PM
1 Replies and 4042 Views Database and Report Wizard Error  4042  1 Started by  Robert Bean HelpMaster 13.6.4 Database Patch Log File ============================================ Please report any errors to PRD Software at supportprdsoftware.com.au ---------------------------------------- Connection string: Integrated Security=SSPI;Initial Catalog=HelpMaster;Data Source=DMBAPP;Connect Timeout=300; 6/26/2013 6:37:16 PM   Patch started. 6/26/2013 6:37:16 PM   Applying patch version &39;1&39;... 6/26/2013 6:37:16 PM   Updating Database Compatibil...
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by  Rod WeirJump to last post
07/04/2013 9:24 PM
0 Replies and 4781 Views SQL script to capitalize the First and Last name of each client  4781  0 Started by  Rod Weir We recently had a request to ensure that the frist letter of a client&39;s First name and Last name was always captalized.  HelpMaster currently does not have this functionality built-in, but running the following SQL script will update your database to make the first letter of each name a capital letter. This script can be run at any time - even scheduled to run at regular intervals if required. Update tblPerson Set Firstname = Upper(Left(FirstName,1)) Substring(FirstName,2,254),...
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04/22/2013 6:26 PM
2 Replies and 4144 Views Moving the database to a new server  4144  2 Started by  Kate Herd Hi Everyone   We are about to migrate from one SQL server to another.  Is there anything specific we should be careful about with helpmaster Thanks!   Kate
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by  Kate HerdJump to last post
04/04/2012 10:33 PM
0 Replies and 3482 Views How to create secure SQL Server service accounts  3482  0 Started by  Rod Weir HelpMaster uses SQL&160;Server extensively for general access, automation services and reporting. Here's an informative article from MSSQL Tips team about securing SQL&160;Server service accounts. http://www.mssqltips.com/sqlservertip/2503/how-to-create-secure-sql-server-service-accounts/ Some good information here.
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09/28/2011 6:34 PM
0 Replies and 13601 Views Manually re-indexing and updating stats on SQL Express.  13601  0 Started by  Dennis Odri The SQL Server 2008 R2 Express edition that comes with HelpMaster doesn't have the capabitilty to perform maintenance tasks such as automated Database backups, re-indexing, and updating statistics to keep your database lean and performing well. There are however built-in Stored Procedures and functions that can be run manually on a regular basis to perform these tasks. Run each of the following SQL sections in order from SQL&160;Server Management Studio Express, if installed. Alternately you ca...
0 13601
09/05/2011 6:33 PM
0 Replies and 3334 Views Transferring job custom text data into the new job summary field. v10 Only  3334  0 Started by  Rod Weir Hi HelpMasters, As you know, HelpMaster v10 has a new one-line summary text field on the job screen.&160; See http://www.helpmasterpro.com/Products/What-is-new-for-HelpMaster-v10.aspx if you didn't already know this. Before this field was available, some users have configured a custom text field to store such data.&160; If you have upgraded to v10, or are planning to and want to transfer this custom data into the new summary field, you can do this easily via the attached SQL&160;script. He...
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09/28/2010 1:43 AM
4 Replies and 4769 Views Upgrade the SQL Database form 2000 to 2005  4769  4 Started by  Chris Duncan Well finally, I am getting round to upgrading our&160;HMP to the&160;latest version..We are on 7.5.177,&160;But have realised that my database is on Sql2000 and the newer versions need Sql2005/2008... So before I can do anything I need to upgrade the database...I have a Sql2005 server already that I can move to.. Can anyone give me some advice on how Or do I need to send in a copy Regards Chris
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by  Chris DuncanJump to last post
06/13/2010 4:47 AM
0 Replies and 3494 Views How to upgrade a HelpMaster Pro database  3494  0 Started by  Rod Weir Upgrading a HelpMaster database is easy. Once you've installed the latest version of the Databse and Reports Wizard, run it and select the 'Upgrade Database' option. Here's the video of this process http://www.youtube.com/watchv=djlOv67Rogs &160; &160;
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02/04/2010 5:40 PM
0 Replies and 3219 Views Why upgrade to SQL Server 2008?  3219  0 Started by  Rod Weir Here's what Microsoft has to say about the matter. http://www.microsoft.com/sqlserver/...grade.aspx &160; &160;
0 3219
11/02/2009 10:41 PM
0 Replies and 4123 Views Minimum database permissions for HelpMaster Pro  4123  0 Started by  Rod Weir Hello helpdeskers, &160; Recently we've been getting a few questions regarding the minimum database permissions that are required for using HelpMaster Pro.&160; Below is an updated page taken from the helpfile that explains the best way to achieve this.&160; Hope this helps Rod Security Settings for the HelpMaster Pro database Overview The following information will help to configure the minimum SQL Server security settings required for your HelpMaster Pro database. Please note ...
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07/24/2008 6:01 PM
2 Replies and 4582 Views SQL 2005 and V8  4582  2 Started by  Anne Savoie Hello, I need help with SQL.&160; I made the mistake of having my v7.5 database in the master.mdf database.&160; When attempting to load sql 2005 service pack 2 I lost the original master.mdf.&160; I have&160;a backup master.bak (my whole helpdesk database!) but to no avail can I get it to restore, import or create a new database&160; I've tried updating the master while is single-user mode but it will not go.&160; Creating a new database gives me an error about the sysnsobjs.&160; I h...
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by  Rod WeirJump to last post
07/22/2008 12:08 AM
0 Replies and 3822 Views Database dictionary  3822  0 Started by  Rod Weir For those who wish to gain a deeper insight into the database structure of HelpMaster Pro v8, the database dictionary is now available for registered users via the 'Downloads and Updates' page of this website. The database dictionary is a compiled helpfile that describes each SQL Server 2005 database object within the HelpMaster Pro database. This is very useful information for those who wish to perform custom reporting. If you have any questions about the changes to the database ...
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10/23/2007 8:09 PM
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Email Manager and Priority Manager services by Josh B in Bugs!!! with 0 replies Recently we have had a number of problems with the Email Manager and Priority Manager.  We have worked through all of these issues on a case-by-c...

Maintenance release of HelpMaster, v17.16.28 is now available by Rod Weir in Announcements with 0 replies This release fixes a number of issues for version 17. For a detailed list of fixes, refer to the version history.   For a list of the major...

Categories for templates - Job, Action, Email by Rod Weir in Using HelpMaster with 0 replies Configuring HelpMaster is an on-going task that requires a good understanding of the business and the processes you're working with.  To assi...

New major release - HelpMaster v17 now available by Rod Weir in Announcements with 0 replies A new major release of HelpMaster, v17 is now available. This release includes many new and exciting features as well as many minor improvements, b...

Configuration Management by Guy in Using HelpMaster with 1 replies I looking people using Helpmaster for Configuration Management (CM) down to the Configuration Item (CI) level. How have you have built your CM tr...

Email Manager and Priority Manager services by Josh B in Bugs!!! Recently we have had a number of problems with the Email Manager and Priority Manager.  We have worked through all of these issues on a case-by-c...

Updating custom Crystal Reports to work with UTC dates by Rod Weir in Reports and reporting HelpMaster v12 changes the way date data is stored in the database.  If you have created custom Crystal Reports (or other reports in other soluti...

Maintenance release of HelpMaster, v17.16.28 is now available by Rod Weir in Announcements This release fixes a number of issues for version 17. For a detailed list of fixes, refer to the version history.   For a list of the major...

Categories for templates - Job, Action, Email by Rod Weir in Using HelpMaster Configuring HelpMaster is an on-going task that requires a good understanding of the business and the processes you're working with.  To assi...

RE: Emails marked as "read" not being picked up by Email Manager by Rod Weir in Email Manager Just to update this old post. This was done for the version 16 release of HelpMaster. http://www.helpmasterpro.com/Support/Updates-and-Service-Packs...

New major release - HelpMaster v17 now available by Rod Weir in Announcements A new major release of HelpMaster, v17 is now available. This release includes many new and exciting features as well as many minor improvements, b...

RE: Configuration Management by Rod Weir in Using HelpMaster Hi Guy, Once assets are in the system, they are generally linked to other entities (Clients, Sites, Knowledge Base articles, and even themselves).&...

Configuration Management by Guy in Using HelpMaster I looking people using Helpmaster for Configuration Management (CM) down to the Configuration Item (CI) level. How have you have built your CM tr...

HelpMaster website update by Rod Weir in Announcements In preparation of the v17 release, the HelpMaster website has had a make-over. The new-look site provide additional information about the capabilit...

RE: Spotlight on workflow object - Log new job by Rod Weir in HelpMaster development Hi Josh, Thanks again for the feedback and ideas. The new workflow designing has some of these things already.  Keyboard support has been i...