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0 Replies and 3845 Views Discussion board - Points, Questions and Social bookmarking!    3845  0 Started by  Rod Weir Recently we’ve been updating the software and configuration of the HelpMaster Pro discussion board.&160; Here’s a list of some of the new improvements. &160; New social bookmarking toolbar.&160; This toolbar allows you to quickly link any post to popular social websites such as Facebook andMySpace etc.&160; Simply click on the appropriate button and the post will appear inside the other web application.&160; Now all your friends can see what you post on a helpdesk software discussio...
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06/08/2009 2:30 AM
0 Replies and 5337 Views HelpMaster job in Sydney  5337  0 Started by  Rod Weir Live in Sydney Looking for a job Know how to use HelpMaster http://www.seek.com.au/Job/service-help-desk-analyst-level-1-2-3-windows-mobile-devices-exchange/in/sydney-south-west-m5-corridor/19147524 &160; &160;
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02/21/2011 4:09 PM
0 Replies and 3068 Views HelpMaster at CeBit 2011  3068  0 Started by  Rod Weir PRD&160;Software and HelpMaster will be exhibiting at CeBit 2011 in Sydney http://www.cebit.com.au/ See us in the CRM / ERP / IT Service Management section of the show. Looking forward to it - see you there!
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11/03/2010 10:59 PM
7 Replies and 5461 Views Goodbye!  5461  7 Started by  Knowledge Bird Hello all, &160; I have come to say my goodbyes. I'm moving on from IT support, and IT in general and will be freelancing full-time, as a copywriter. I'll make sure to let my replacement know that this forum has always been a very useful support mechanism. BTW, you can always find me on the twitters. muser74 ;)
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by  Rod WeirJump to last post
06/17/2010 7:43 PM
2 Replies and 4671 Views LinkedIn  4671  2 Started by  Knowledge Bird Hey, &160; You guys need a Helpmaster Pro group on LinkedIn. LinkedIn is so hot right now, at least in my circles.
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by  Knowledge BirdJump to last post
02/26/2010 1:00 PM
3 Replies and 4088 Views testing  4088  3 Started by  Rod Weir Test message.:whistling:
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by  Rod WeirJump to last post
10/02/2009 1:17 AM
0 Replies and 3241 Views Updated web site. New skin, new content  3241  0 Started by  Rod Weir Hi everyone, Just in case you didn't notice, the HelpMaster Pro website was re-skinned over the weekend to give a different look and feel.&160; We're still ironing out a few pages, so if you notice anything that isn't quite right, please let us know. We've also got a new page that allows you to opt-in to our newsletter offerings.&160; Check it ouand sign up for the PRD Insider.&160; The next one is about to go out, so make sure you don't miss it. There's also some new blogs, a new maintena...
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02/16/2009 2:38 PM
0 Replies and 3103 Views New on hold music messages for PRD Software!  3103  0 Started by  Rod Weir Yesterday we updated the company on-hold messages.&160; Lots of new content.&160; Ring us today and ask to be put on hold!
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01/15/2009 2:48 PM
0 Replies and 2982 Views Discussion board software update  2982  0 Started by  Rod Weir Hi helpdeskers, Quick note to let everyone know that over the past weekend this discussion board software was updated.&160; Initially there were a few difficulties, but in the end I think everything got over OK.&160; Please report any issues or questions you may have here. This new forum software allows greater administrative control, auto group subscription as well as a new point ranking system which we'll start using soon to greater effect. Best regards, Rod
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10/13/2008 10:39 PM
0 Replies and 3074 Views Anyone planning to attend the ITSMF conference?  3074  0 Started by  Rod Weir Should be a great event.  Anyone planning to be there Rod
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08/07/2008 7:10 PM
1 Replies and 4373 Views Microsoft - Bill has left the building - almost  4373  1 Started by  Knowledge Bird Article in today's SMH says Microsoft 'faces a future that could prove even more challenging - retaining dominance in the face of a seemingly insurmountable threat from Google.' Well Bill had to go some time, and I'm sure Windows will be around for many years to come. But as HelpMaster is an application that is enmeshed with Windows technologies do you think there'll be ripple effects, in some measure, at some stage down the line What about the Mac rising like a Phoenix from the dust My ho...
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by  Rod WeirJump to last post
06/26/2008 5:16 PM
0 Replies and 4238 Views Firefox tabbed browsing VERY slow or hanging? The end of Browser Wars?  4238  0 Started by  Scott McRae Hi all, I hope this comes as good news to any of you who have been experiencing almost impossibly slow browsing through Mozilla Firefox. I was having so much trouble with this, I nearly went back to internet explorer! A wise sage once said 'The only thing IE is good for is to download Firefox'. Hopefully the following will help restore your faith in mankind... well... in Firefox anyway. The symptoms: Unable to open more than one tab. Very, very, very slow to load a page. So...
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04/10/2008 8:03 PM
4 Replies and 4178 Views forum issues  4178  4 Started by  Knowledge Bird hello all, &160; The forum autologs me out. Is it a desirable feature and what about the timestamping Can we have an option to change our timezone Sorry. Minor things, I know. &160; ..aprill
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by  Knowledge BirdJump to last post
03/05/2008 4:15 PM
0 Replies and 3110 Views Job Vacancy - ASP.net developer - March 2008  3110  0 Started by  Rod Weir PRD Software is currently hiring! We have a position for a Microsoft ASP.net developer to assist with the development, maintenance and design of the HelpMaster Pro web interfaces. The successful candidate will have experience in Microsoft ASP.net, AJAX, Javascript, SQL Server and a solid working knowledge of development methodology and systems development lifecycle.&160; We also look for great communication skills and a willingness to be flexible. If this sounds like you and you live in Canb...
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03/02/2008 9:49 PM
3 Replies and 4447 Views Re-introduction  4447  3 Started by  Knowledge Bird Hello all,   I have returned to work from 9months of mat. leave. I've come back wondering why I couldn't reply to one of my old posts on the old board. Followed my nose and here I am - a whole new version. We run v7.5.184 here. My beef is the knowledgebase codes which it seems you may have addressed in this new version. v8 has new 'category codes' in the KB. Can you tell me if you did what we talked about in this post   Anyway, I'll be camped out on here during my work days. &nb...
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by  Rod WeirJump to last post
02/19/2008 5:09 PM
1 Replies and 4123 Views Any tennis fans here?  4123  1 Started by  Rod Weir So, anyone here a tennis fan&160; Looking forward to the Federer vs Djokovic matchup tonight at the Australian Open. Should be a beauty.&160; If Federer wins, it should be an interesting final with Tsonga. Go Federer! &160;
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by  Rod WeirJump to last post
01/27/2008 4:30 AM
0 Replies and 3294 Views Are you Up to Date?  3294  0 Started by  Ross S One of the biggest issues identified by our consultants and helpdesk staff when it comes to software installation problems is that client hardware and software may not be "up to date". This does not mean the latest 'zillion Mhz' machine is required but that whatever the machine is, it should have current service packs installed and suitable hardware and software drivers. Software applications such as Visual Studio 8 and .NET Framework will not run correctly with some early Beta softwa...
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12/03/2007 5:00 PM
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Email Manager and Priority Manager services by Josh B in Bugs!!! with 0 replies Recently we have had a number of problems with the Email Manager and Priority Manager.  We have worked through all of these issues on a case-by-c...

Maintenance release of HelpMaster, v17.16.28 is now available by Rod Weir in Announcements with 0 replies This release fixes a number of issues for version 17. For a detailed list of fixes, refer to the version history.   For a list of the major...

Categories for templates - Job, Action, Email by Rod Weir in Using HelpMaster with 0 replies Configuring HelpMaster is an on-going task that requires a good understanding of the business and the processes you're working with.  To assi...

New major release - HelpMaster v17 now available by Rod Weir in Announcements with 0 replies A new major release of HelpMaster, v17 is now available. This release includes many new and exciting features as well as many minor improvements, b...

Configuration Management by Guy in Using HelpMaster with 1 replies I looking people using Helpmaster for Configuration Management (CM) down to the Configuration Item (CI) level. How have you have built your CM tr...

Email Manager and Priority Manager services by Josh B in Bugs!!! Recently we have had a number of problems with the Email Manager and Priority Manager.  We have worked through all of these issues on a case-by-c...

Updating custom Crystal Reports to work with UTC dates by Rod Weir in Reports and reporting HelpMaster v12 changes the way date data is stored in the database.  If you have created custom Crystal Reports (or other reports in other soluti...

Maintenance release of HelpMaster, v17.16.28 is now available by Rod Weir in Announcements This release fixes a number of issues for version 17. For a detailed list of fixes, refer to the version history.   For a list of the major...

Categories for templates - Job, Action, Email by Rod Weir in Using HelpMaster Configuring HelpMaster is an on-going task that requires a good understanding of the business and the processes you're working with.  To assi...

RE: Emails marked as "read" not being picked up by Email Manager by Rod Weir in Email Manager Just to update this old post. This was done for the version 16 release of HelpMaster. http://www.helpmasterpro.com/Support/Updates-and-Service-Packs...

New major release - HelpMaster v17 now available by Rod Weir in Announcements A new major release of HelpMaster, v17 is now available. This release includes many new and exciting features as well as many minor improvements, b...

RE: Configuration Management by Rod Weir in Using HelpMaster Hi Guy, Once assets are in the system, they are generally linked to other entities (Clients, Sites, Knowledge Base articles, and even themselves).&...

Configuration Management by Guy in Using HelpMaster I looking people using Helpmaster for Configuration Management (CM) down to the Configuration Item (CI) level. How have you have built your CM tr...

HelpMaster website update by Rod Weir in Announcements In preparation of the v17 release, the HelpMaster website has had a make-over. The new-look site provide additional information about the capabilit...

RE: Spotlight on workflow object - Log new job by Rod Weir in HelpMaster development Hi Josh, Thanks again for the feedback and ideas. The new workflow designing has some of these things already.  Keyboard support has been i...