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0 Replies and 3571 Views Support Requests and Annual Maintenance Subscriptions      3571  0 Started by  Beth S Due to an increase in support requests outside of the terms of the Annual Maintenance Subscription (AMS). PRD Software will now be  strictly applying the billable component of the AMS to such requests. What does this mean If you make a support request that is not as a result of a fault or issue with HelpMaster (such as setting up IIS or installing SQL server) then this becomes billable. If this is the case PRD Software will advise you and get your approval before proceeding. H...
0 3571
10/28/2008 7:19 PM
0 Replies and 7814 Views Subscribe to this topic to be notified of product updates      7814  0 Started by  Rod Weir In order to be kept up-to-date about product releases and other product announcements, please subscribe to this topic. By doing this you will automatically receive a notification email whenever a new topic is posted here about a new product release. You can subscribe to this topic by checking the 'Subscribe' checkbox at the top of this page. Thank you HelpMaster Pro development team
0 7814
08/14/2007 7:18 PM
0 Replies and 237 Views Maintenance release of HelpMaster, v17.16.28 is now available  237  0 Started by  Rod Weir This release fixes a number of issues for version 17. For a detailed list of fixes, refer to the version history.   For a list of the major new features of v17, see  http://www.helpmasterpro.com/Suppor...Master-v17   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please contact PRD Software...
0 237
04/30/2018 11:43 AM
0 Replies and 764 Views New major release - HelpMaster v17 now available  764  0 Started by  Rod Weir A new major release of HelpMaster, v17 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see  https://www.helpmasterpro.com/Suppo...Master-v17 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at no charge.  If your annual maintenance subscription (AMS) has lapsed, plea...
0 764
12/11/2017 10:41 AM
0 Replies and 1925 Views HelpMaster website update  1925  0 Started by  Rod Weir In preparation of the v17 release, the HelpMaster website has had a make-over. The new-look site provide additional information about the capabilities of HelpMaster, as well as an improved navigation layout and internal optimizations. Make sure you're subscribed to the HelpMaster newsletter to receive further updates and new and events.  The next major release of HelpMaster is almost here!
0 1925
08/03/2017 5:28 PM
0 Replies and 1970 Views Maintenance release of HelpMaster, v16.7.11 is now available  1970  0 Started by  Rod Weir This release fixes a number of issues for version 16. For a detailed list of fixes, refer to the version history. For a list of the major new features of v16, see  http://www.helpmasterpro.com/Home/What-is-new-for-HelpMaster-v16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please contact PRD Software for a quote t...
0 1970
07/22/2016 10:36 AM
0 Replies and 2305 Views Maintenance release of HelpMaster, v16.1.23 is now available.  2305  0 Started by  Rod Weir The first maintenance release of HelpMaster, v16.1.23 is now available. This release fixes a number of issues that have been discovered since the initial v16 release. For a detailed list of fixes, refer to the version history. For a list of the major new features of v16, see  http://www.helpmasterpro.com/Home/W...Master-v16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your...
0 2305
01/25/2016 2:56 PM
0 Replies and 2317 Views HelpMaster v16.0.0 is now available  2317  0 Started by  Rod Weir A new major release of HelpMaster, v16 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see  http://www.helpmasterpro.com/Helpde...pMaster-16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please con...
0 2317
12/23/2015 3:57 PM
0 Replies and 2815 Views HelpMaster v15.6.5 is now available  2815  0 Started by  Rod Weir A new major release of HelpMaster v15 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see  http://www.helpmasterpro.com/Helpde...pMaster-15 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v15 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please cont...
0 2815
06/10/2015 4:58 PM
0 Replies and 3755 Views HelpMaster v14.7.25 is now available  3755  0 Started by  Rod Weir HelpMaster v14.7.25 is now available. This release fixes a number of issues that have been reported since the initial 14.0 release.  It also include some great new features, and some notable enhancements. The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release does require a database patch if you are upgrading from any version of HelpMaster.   Use the database and report...
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07/28/2014 1:26 PM
0 Replies and 4029 Views HelpMaster v14.3.21 is now available - Maintenance release  4029  0 Started by  Rod Weir HelpMaster v14.3.21 is now available. This release fixes a number of issues that have been reported since the initial 14.0 release.  The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release does require a database patch if you are upgrading from any version of HelpMaster.   Use the database and reports wizard to perform this operation. Not already using v14  Upgr...
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03/24/2014 12:09 PM
0 Replies and 4308 Views HelpMaster v14.1.4 is now available  4308  0 Started by  Rod Weir A new major release of HelpMaster v14 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see http://www.helpmasterpro.com/Helpdesk-Software/What-is-new-for-HelpMaster-14.aspx   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v14 at no charge.  If your annual maintenance subscr...
0 4308
01/14/2014 1:58 PM
0 Replies and 3323 Views HelpMaster v13.6.4 is now available  3323  0 Started by  Rod Weir HelpMaster v13.6.4 is now available. This release fixes a number of issues that have been reported since the initial 13.0 release.  The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release does require a database patch if you are upgrading from v12 or older.   Use the database and reports wizard to perform this operation. Not already using v13  Upgrade today If ...
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06/04/2013 8:54 PM
0 Replies and 2938 Views HelpMaster v13 is now available! Major new release  2938  0 Started by  Rod Weir A new major release of HelpMaster v13 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see http://www.helpmasterpro.com/Produc...r-v13.aspx   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v13 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please co...
0 2938
04/01/2013 6:05 PM
0 Replies and 2682 Views Visit CeBIT 2013 for free!  2682  0 Started by  Scott McRae Are you planning to come to CeBIT in Sydney in May We hope you are, so while you&39;re learning about all the new business technolgy, you can come and say hi to the HelpMaster team at booth n21! Save the $40 registration fee by applying this promo code share53a on this page.  We all hope you can make it! See you there.
0 2682
03/11/2013 8:56 PM
0 Replies and 3159 Views HelpMaster v12.8.24 is now available!  3159  0 Started by  Rod Weir A new release of HelpMaster is now available. v12.8.22 includes new features as well as many minor improvements, bug fixes and tweaks.  For a general list of features that appear in the entire v12 release, please refer to http://www.helpmasterpro.com/Products/What-is-new-for-HelpMaster-v12.aspx .  A detailed version history is also available from the download page. Feature highlights Custom queues Organize your workload into custom queues - great for busy helpdesk staff.   ...
0 3159
08/27/2012 12:54 AM
0 Replies and 2952 Views HelpMaster now on FaceBook and Twitter  2952  0 Started by  Rod Weir Dear HelpMasters, Do you prefer to get your HelpMaster updates via Facebook, perhaps Twitter  If you do, then please visit and follow the HelpMaster on-line community.  All contributions happily accepted.   FaceBook Twitter   Thanks for your support PRD Software / HelpMaster Development team
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08/09/2012 11:08 PM
0 Replies and 2964 Views HelpMaster v12 is now available! Major new release  2964  0 Started by  Rod Weir A new major release of HelpMaster v12 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see http://www.helpmasterpro.com/Produc...r-v12.aspx   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v12 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please co...
0 2964
05/17/2012 7:41 AM
0 Replies and 3671 Views HelpMaster v11.11.11 release now available  3671  0 Started by  Rod Weir HelpMaster v11.11.11 is now available. This release fixes a number of issues that have been reported since the initial 11.0 release and also include some great new features.&160; The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release does require a database patch if you currently using v11.0.2 or older.&160;&160; Use the database and reports wizard to perform this oper...
0 3671
11/15/2011 10:25 PM
0 Replies and 3067 Views HelpMaster v11.10.18 maintenance release now available  3067  0 Started by  Rod Weir A maintenance release of HelpMaster v11.0 is now available. This release fixes a number of issues that have been reported since the initial 11.0 release and also include some great new features.  The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release number is 11.10.18 and does require a database patch.  Use the database and reports wizard to perform this operation.   ...
0 3067
10/18/2011 10:49 PM
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Email Manager and Priority Manager services by Josh B in Bugs!!! with 0 replies Recently we have had a number of problems with the Email Manager and Priority Manager.  We have worked through all of these issues on a case-by-c...

Maintenance release of HelpMaster, v17.16.28 is now available by Rod Weir in Announcements with 0 replies This release fixes a number of issues for version 17. For a detailed list of fixes, refer to the version history.   For a list of the major...

Categories for templates - Job, Action, Email by Rod Weir in Using HelpMaster with 0 replies Configuring HelpMaster is an on-going task that requires a good understanding of the business and the processes you're working with.  To assi...

New major release - HelpMaster v17 now available by Rod Weir in Announcements with 0 replies A new major release of HelpMaster, v17 is now available. This release includes many new and exciting features as well as many minor improvements, b...

Configuration Management by Guy in Using HelpMaster with 1 replies I looking people using Helpmaster for Configuration Management (CM) down to the Configuration Item (CI) level. How have you have built your CM tr...

Email Manager and Priority Manager services by Josh B in Bugs!!! Recently we have had a number of problems with the Email Manager and Priority Manager.  We have worked through all of these issues on a case-by-c...

Updating custom Crystal Reports to work with UTC dates by Rod Weir in Reports and reporting HelpMaster v12 changes the way date data is stored in the database.  If you have created custom Crystal Reports (or other reports in other soluti...

Maintenance release of HelpMaster, v17.16.28 is now available by Rod Weir in Announcements This release fixes a number of issues for version 17. For a detailed list of fixes, refer to the version history.   For a list of the major...

Categories for templates - Job, Action, Email by Rod Weir in Using HelpMaster Configuring HelpMaster is an on-going task that requires a good understanding of the business and the processes you're working with.  To assi...

RE: Emails marked as "read" not being picked up by Email Manager by Rod Weir in Email Manager Just to update this old post. This was done for the version 16 release of HelpMaster. http://www.helpmasterpro.com/Support/Updates-and-Service-Packs...

New major release - HelpMaster v17 now available by Rod Weir in Announcements A new major release of HelpMaster, v17 is now available. This release includes many new and exciting features as well as many minor improvements, b...

RE: Configuration Management by Rod Weir in Using HelpMaster Hi Guy, Once assets are in the system, they are generally linked to other entities (Clients, Sites, Knowledge Base articles, and even themselves).&...

Configuration Management by Guy in Using HelpMaster I looking people using Helpmaster for Configuration Management (CM) down to the Configuration Item (CI) level. How have you have built your CM tr...

HelpMaster website update by Rod Weir in Announcements In preparation of the v17 release, the HelpMaster website has had a make-over. The new-look site provide additional information about the capabilit...

RE: Spotlight on workflow object - Log new job by Rod Weir in HelpMaster development Hi Josh, Thanks again for the feedback and ideas. The new workflow designing has some of these things already.  Keyboard support has been i...