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0 Replies and 3902 Views Support Requests and Annual Maintenance Subscriptions      3902  0 Started by  Beth S Due to an increase in support requests outside of the terms of the Annual Maintenance Subscription (AMS). PRD Software will now be  strictly applying the billable component of the AMS to such requests. What does this mean If you make a support request that is not as a result of a fault or issue with HelpMaster (such as setting up IIS or installing SQL server) then this becomes billable. If this is the case PRD Software will advise you and get your approval before proceeding. H...
0 3902
10/28/2008 7:19 PM
0 Replies and 8078 Views Subscribe to this topic to be notified of product updates      8078  0 Started by  Rod Weir In order to be kept up-to-date about product releases and other product announcements, please subscribe to this topic. By doing this you will automatically receive a notification email whenever a new topic is posted here about a new product release. You can subscribe to this topic by checking the 'Subscribe' checkbox at the top of this page. Thank you HelpMaster Pro development team
0 8078
08/14/2007 7:18 PM
0 Replies and 42 Views Maintenance release of HelpMaster, v17.22.5 is now available  42  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release delivers some exciting new workflow improvements, along with improved staff web portal functionality.    For a list of the major new features of v17, see  http://www.helpmasterpro.com/Suppor...Master-v17   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at no charge.  If your annual maintenance...
0 42
10/08/2018 9:51 AM
0 Replies and 221 Views Maintenance release of HelpMaster, v17.20.14 is now available  221  0 Started by  Rod Weir A new release for v17 is now available.   This release fixes a number of issues for version 17 as well as new and enhanced features.   For a detailed list of fixes, refer to the version history.   For a list of the major new features of v17, see  http://www.helpmasterpro.com/Suppor...Master-v17   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at ...
0 221
08/14/2018 12:28 PM
0 Replies and 552 Views Maintenance release of HelpMaster, v17.16.28 is now available  552  0 Started by  Rod Weir This release fixes a number of issues for version 17. For a detailed list of fixes, refer to the version history.   For a list of the major new features of v17, see  http://www.helpmasterpro.com/Suppor...Master-v17   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please contact PRD Software...
0 552
04/30/2018 11:43 AM
0 Replies and 1084 Views New major release - HelpMaster v17 now available  1084  0 Started by  Rod Weir A new major release of HelpMaster, v17 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see  https://www.helpmasterpro.com/Suppo...Master-v17 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at no charge.  If your annual maintenance subscription (AMS) has lapsed, plea...
0 1084
12/11/2017 10:41 AM
0 Replies and 2665 Views HelpMaster website update  2665  0 Started by  Rod Weir In preparation of the v17 release, the HelpMaster website has had a make-over. The new-look site provide additional information about the capabilities of HelpMaster, as well as an improved navigation layout and internal optimizations. Make sure you're subscribed to the HelpMaster newsletter to receive further updates and new and events.  The next major release of HelpMaster is almost here!
0 2665
08/03/2017 5:28 PM
0 Replies and 2403 Views Maintenance release of HelpMaster, v16.7.11 is now available  2403  0 Started by  Rod Weir This release fixes a number of issues for version 16. For a detailed list of fixes, refer to the version history. For a list of the major new features of v16, see  http://www.helpmasterpro.com/Home/What-is-new-for-HelpMaster-v16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please contact PRD Software for a quote t...
0 2403
07/22/2016 10:36 AM
0 Replies and 2784 Views Maintenance release of HelpMaster, v16.1.23 is now available.  2784  0 Started by  Rod Weir The first maintenance release of HelpMaster, v16.1.23 is now available. This release fixes a number of issues that have been discovered since the initial v16 release. For a detailed list of fixes, refer to the version history. For a list of the major new features of v16, see  http://www.helpmasterpro.com/Home/W...Master-v16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your...
0 2784
01/25/2016 2:56 PM
0 Replies and 2765 Views HelpMaster v16.0.0 is now available  2765  0 Started by  Rod Weir A new major release of HelpMaster, v16 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see  http://www.helpmasterpro.com/Helpde...pMaster-16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please con...
0 2765
12/23/2015 3:57 PM
0 Replies and 3157 Views HelpMaster v15.6.5 is now available  3157  0 Started by  Rod Weir A new major release of HelpMaster v15 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see  http://www.helpmasterpro.com/Helpde...pMaster-15 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v15 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please cont...
0 3157
06/10/2015 4:58 PM
0 Replies and 4081 Views HelpMaster v14.7.25 is now available  4081  0 Started by  Rod Weir HelpMaster v14.7.25 is now available. This release fixes a number of issues that have been reported since the initial 14.0 release.  It also include some great new features, and some notable enhancements. The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release does require a database patch if you are upgrading from any version of HelpMaster.   Use the database and report...
0 4081
07/28/2014 1:26 PM
0 Replies and 4350 Views HelpMaster v14.3.21 is now available - Maintenance release  4350  0 Started by  Rod Weir HelpMaster v14.3.21 is now available. This release fixes a number of issues that have been reported since the initial 14.0 release.  The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release does require a database patch if you are upgrading from any version of HelpMaster.   Use the database and reports wizard to perform this operation. Not already using v14  Upgr...
0 4350
03/24/2014 12:09 PM
0 Replies and 4587 Views HelpMaster v14.1.4 is now available  4587  0 Started by  Rod Weir A new major release of HelpMaster v14 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see http://www.helpmasterpro.com/Helpdesk-Software/What-is-new-for-HelpMaster-14.aspx   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v14 at no charge.  If your annual maintenance subscr...
0 4587
01/14/2014 1:58 PM
0 Replies and 3704 Views HelpMaster v13.6.4 is now available  3704  0 Started by  Rod Weir HelpMaster v13.6.4 is now available. This release fixes a number of issues that have been reported since the initial 13.0 release.  The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release does require a database patch if you are upgrading from v12 or older.   Use the database and reports wizard to perform this operation. Not already using v13  Upgrade today If ...
0 3704
06/04/2013 8:54 PM
0 Replies and 3216 Views HelpMaster v13 is now available! Major new release  3216  0 Started by  Rod Weir A new major release of HelpMaster v13 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see http://www.helpmasterpro.com/Produc...r-v13.aspx   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v13 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please co...
0 3216
04/01/2013 6:05 PM
0 Replies and 3003 Views Visit CeBIT 2013 for free!  3003  0 Started by  Scott McRae Are you planning to come to CeBIT in Sydney in May We hope you are, so while you&39;re learning about all the new business technolgy, you can come and say hi to the HelpMaster team at booth n21! Save the $40 registration fee by applying this promo code share53a on this page.  We all hope you can make it! See you there.
0 3003
03/11/2013 8:56 PM
0 Replies and 3495 Views HelpMaster v12.8.24 is now available!  3495  0 Started by  Rod Weir A new release of HelpMaster is now available. v12.8.22 includes new features as well as many minor improvements, bug fixes and tweaks.  For a general list of features that appear in the entire v12 release, please refer to http://www.helpmasterpro.com/Products/What-is-new-for-HelpMaster-v12.aspx .  A detailed version history is also available from the download page. Feature highlights Custom queues Organize your workload into custom queues - great for busy helpdesk staff.   ...
0 3495
08/27/2012 12:54 AM
0 Replies and 3317 Views HelpMaster now on FaceBook and Twitter  3317  0 Started by  Rod Weir Dear HelpMasters, Do you prefer to get your HelpMaster updates via Facebook, perhaps Twitter  If you do, then please visit and follow the HelpMaster on-line community.  All contributions happily accepted.   FaceBook Twitter   Thanks for your support PRD Software / HelpMaster Development team
0 3317
08/09/2012 11:08 PM
0 Replies and 3226 Views HelpMaster v12 is now available! Major new release  3226  0 Started by  Rod Weir A new major release of HelpMaster v12 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see http://www.helpmasterpro.com/Produc...r-v12.aspx   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v12 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please co...
0 3226
05/17/2012 7:41 AM
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Maintenance release of HelpMaster, v17.22.5 is now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release delivers some exciting new workflow improvements, along with improved staff web porta...

New employee on-boarding workflow using new workflow objects by Rod Weir in Using HelpMaster with 0 replies As the workflow capabilities of HelpMaster continue to improve, one of the things that we've been seeing from users of HelpMaster is building proc...

Maintenance release of HelpMaster, v17.20.14 is now available by Rod Weir in Announcements with 0 replies A new release for v17 is now available.   This release fixes a number of issues for version 17 as well as new and enhanced features. &...

Video settings on 4K monitors and/or high DPI settings by Rod Weir in Bugs!!! with 0 replies We've recently been getting bug reports of not being able to select items from drop-down boxes on the job screen (and others) when using high-res ...

Faster entity search screens coming by Rod Weir in Using HelpMaster with 0 replies Next release of HelpMaster will feature faster entity search screens (clients, sites, assets, all templates etc).  We've re-factored a lot of...

Maintenance release of HelpMaster, v17.22.5 is now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release delivers some exciting new workflow improvements, along with improved staff web porta...

New employee on-boarding workflow using new workflow objects by Rod Weir in Using HelpMaster As the workflow capabilities of HelpMaster continue to improve, one of the things that we've been seeing from users of HelpMaster is building proc...

Maintenance release of HelpMaster, v17.20.14 is now available by Rod Weir in Announcements A new release for v17 is now available.   This release fixes a number of issues for version 17 as well as new and enhanced features. &...

Video settings on 4K monitors and/or high DPI settings by Rod Weir in Bugs!!! We've recently been getting bug reports of not being able to select items from drop-down boxes on the job screen (and others) when using high-res ...

Faster entity search screens coming by Rod Weir in Using HelpMaster Next release of HelpMaster will feature faster entity search screens (clients, sites, assets, all templates etc).  We've re-factored a lot of...

RE: Email Manager and Priority Manager services by Rod Weir in Bugs!!! Hi Josh, Thanks for reporting this and for assisting the dev team off-line to diagnose this issue. We've been working on the code and have foun...

Email Manager and Priority Manager services by Josh B in Bugs!!! Recently we have had a number of problems with the Email Manager and Priority Manager.  We have worked through all of these issues on a case-by-c...

Updating custom Crystal Reports to work with UTC dates by Rod Weir in Reports and reporting HelpMaster v12 changes the way date data is stored in the database.  If you have created custom Crystal Reports (or other reports in other soluti...

Maintenance release of HelpMaster, v17.16.28 is now available by Rod Weir in Announcements This release fixes a number of issues for version 17. For a detailed list of fixes, refer to the version history.   For a list of the major...

Categories for templates - Job, Action, Email by Rod Weir in Using HelpMaster Configuring HelpMaster is an on-going task that requires a good understanding of the business and the processes you're working with.  To assi...