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19 Topics and 31 Replies General service management 19 31  General service management
RE: Change in a custum Fi...
by  Rod Weir
01/09/2013 8:47 PM
19 31
RE: Change in a custum Fi...
by  Rod Weir
01/09/2013 8:47 PM
2 Topics and 1 Replies Service level agreements 2 1  Discussion board about setting and achieving agreed service levels
2 1
Discuss HelpMaster
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58 Topics and 3 Replies Announcements 58 3  HelpMaster announcements. Subscribe to this forum to be automatically informed when an annoucement is made.
Maintenance release of He...
by  Rod Weir
08/14/2018 12:28 PM
58 3
Maintenance release of He...
by  Rod Weir
08/14/2018 12:28 PM
72 Topics and 145 Replies Using HelpMaster 72 145  Discussion for day-to-day use of HelpMaster. Talk about features, useful templates, configurations, tips and tricks or anything else that makes HelpMaster
New employee on-boarding ...
by  Rod Weir
09/19/2018 12:28 PM
72 145
New employee on-boarding ...
by  Rod Weir
09/19/2018 12:28 PM
10 Topics and 21 Replies   Web interface, client self-service and remote access 10 21  Discussion board for any issues regarding the HelpMaster Web Interface
RE: Date format
by  Scott Ward
06/05/2013 7:05 PM
10 21
RE: Date format
by  Scott Ward
06/05/2013 7:05 PM
32 Topics and 88 Replies   Email Manager 32 88  Email response management changes the way you do business. The Email Manager has many options - discuss them here.
RE: Emails marked as "rea...
by  Rod Weir
04/10/2018 12:23 PM
32 88
RE: Emails marked as "rea...
by  Rod Weir
04/10/2018 12:23 PM
10 Topics and 11 Replies   Priority Manager and Triggered Events 10 11  Share your escalations, SLAs, workflows and other automations you've made with the Priority Manager and/or the Triggered Events
RE: Triggered Events on A...
by  Josh B
11/04/2016 2:59 PM
10 11
RE: Triggered Events on A...
by  Josh B
11/04/2016 2:59 PM
12 Topics and 26 Replies   Active Directory 12 26  Discussion of the HelpMaster Active Directory module. Synchronize users and provide single-point logon for HelpMaster
12 26
26 Topics and 16 Replies Installation, configuration and upgrading 26 16  Discussion board for installation, configuration and upgrading HelpMaster
26 16
15 Topics and 12 Replies HelpMaster SQL Server database 15 12  Discuss the HelpMaster SQL Server database.
RE: How to improve SQL Se...
by  Josh B
11/23/2016 3:53 PM
15 12
RE: How to improve SQL Se...
by  Josh B
11/23/2016 3:53 PM
21 Topics and 22 Replies Reports and reporting 21 22  Discussion board for issues relating to HelpMaster Reports. Custom reports, reporting strategies and how to extract data
Use PowerBI for HelpMaste...
by  Rod Weir
09/23/2016 3:03 PM
21 22
Use PowerBI for HelpMaste...
by  Rod Weir
09/23/2016 3:03 PM
89 Topics and 236 Replies Wishlist 89 236  Discussion for new features, ideas, and improvements for HelpMaster. Tell us what you want!
Knowledge Base improvemen...
by  Rod Weir
11/23/2016 10:23 AM
89 236
Knowledge Base improvemen...
by  Rod Weir
11/23/2016 10:23 AM
5 Topics and 7 Replies API and custom add-in development 5 7  Need to build an extension to HelpMaster? Discussion about the HelpMaster API
RE: Entity Custom Fields
by  Scott Ward
08/16/2011 12:22 AM
5 7
RE: Entity Custom Fields
by  Scott Ward
08/16/2011 12:22 AM
31 Topics and 58 Replies Bugs!!! 31 58  If you've found a bug in HelpMaster, post it here. Please include as much information as possible, including what you were doing and what HelpMaster did. The development team want to hear from you!
Video settings on 4K moni...
by  Rod Weir
08/05/2018 8:46 AM
31 58
Video settings on 4K moni...
by  Rod Weir
08/05/2018 8:46 AM
8 Topics and 4 Replies HelpMaster development 8 4  News from the HelpMaster development team about the next version and more. Help us build the product you want
RE: Spotlight on workflow...
by  Rod Weir
01/23/2017 12:41 PM
8 4
RE: Spotlight on workflow...
by  Rod Weir
01/23/2017 12:41 PM
General discussion
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17 Topics and 21 Replies Anything goes 17 21  Discussion about anything!
HelpMaster job in Sydney
by  Rod Weir
02/21/2011 4:09 PM
17 21
HelpMaster job in Sydney
by  Rod Weir
02/21/2011 4:09 PM
New employee on-boarding workflow using new workflow objects by Rod Weir in Using HelpMaster with 0 replies As the workflow capabilities of HelpMaster continue to improve, one of the things that we've been seeing from users of HelpMaster is building proc...

Maintenance release of HelpMaster, v17.20.14 is now available by Rod Weir in Announcements with 0 replies A new release for v17 is now available.   This release fixes a number of issues for version 17 as well as new and enhanced features. &...

Video settings on 4K monitors and/or high DPI settings by Rod Weir in Bugs!!! with 0 replies We've recently been getting bug reports of not being able to select items from drop-down boxes on the job screen (and others) when using high-res ...

Faster entity search screens coming by Rod Weir in Using HelpMaster with 0 replies Next release of HelpMaster will feature faster entity search screens (clients, sites, assets, all templates etc).  We've re-factored a lot of...

Email Manager and Priority Manager services by Josh B in Bugs!!! with 1 replies Recently we have had a number of problems with the Email Manager and Priority Manager.  We have worked through all of these issues on a case-by-c...

New employee on-boarding workflow using new workflow objects by Rod Weir in Using HelpMaster As the workflow capabilities of HelpMaster continue to improve, one of the things that we've been seeing from users of HelpMaster is building proc...

Maintenance release of HelpMaster, v17.20.14 is now available by Rod Weir in Announcements A new release for v17 is now available.   This release fixes a number of issues for version 17 as well as new and enhanced features. &...

Video settings on 4K monitors and/or high DPI settings by Rod Weir in Bugs!!! We've recently been getting bug reports of not being able to select items from drop-down boxes on the job screen (and others) when using high-res ...

Faster entity search screens coming by Rod Weir in Using HelpMaster Next release of HelpMaster will feature faster entity search screens (clients, sites, assets, all templates etc).  We've re-factored a lot of...

RE: Email Manager and Priority Manager services by Rod Weir in Bugs!!! Hi Josh, Thanks for reporting this and for assisting the dev team off-line to diagnose this issue. We've been working on the code and have foun...

Email Manager and Priority Manager services by Josh B in Bugs!!! Recently we have had a number of problems with the Email Manager and Priority Manager.  We have worked through all of these issues on a case-by-c...

Updating custom Crystal Reports to work with UTC dates by Rod Weir in Reports and reporting HelpMaster v12 changes the way date data is stored in the database.  If you have created custom Crystal Reports (or other reports in other soluti...

Maintenance release of HelpMaster, v17.16.28 is now available by Rod Weir in Announcements This release fixes a number of issues for version 17. For a detailed list of fixes, refer to the version history.   For a list of the major...

Categories for templates - Job, Action, Email by Rod Weir in Using HelpMaster Configuring HelpMaster is an on-going task that requires a good understanding of the business and the processes you're working with.  To assi...

RE: Emails marked as "read" not being picked up by Email Manager by Rod Weir in Email Manager Just to update this old post. This was done for the version 16 release of HelpMaster. http://www.helpmasterpro.com/Support/Updates-and-Service-Packs...