Codeless ITSM Configuration of business objects
HelpMaster features a flexible and powerful workflow designer that allows you to map existing business process as a series of workflow steps. This is achieved by an intuitive drag 'n drop interface where you simply drag the corresponding workflow object onto the designer canvas, set the relevant properties, and then connect it to the next step!
No coding, no developer required - it's simply configuring objects.
Workflow provides a dedicated structure behind each job that gives your team the tools to progress along the natural life-cycle of a given task in an orderly, well-documented manner. It cuts down on bureaucracy that slows everything down by already describing the steps and providing the data that is required for a business process.
Decisions can be made faster, by the right people, and with the correct information they need to know. Important changes can be correctly documented, approved and implemented (see Change Management), and decisions can be made either automatically based on data, or by staff that are presented with the relevant options.
Optimize, automate and orchestrate
Building and configuring workflow that maps to real-world processes will help a business to mature and refine its internal practices and efficiency. Over time, this improvement in both business practices and workflow will translate into better delivery of services, increased consistency and time-savings for both staff and customers of the business.